It has long been a fundamental element of NBS that the defaulter (our customer) is as entitled to quality of services (excellence) as is a Client (our customer).

Telephones are answered promptly; correspondence read on a ‘same day’ basis; aggravated disputes referred directly to a line-manager; complaints investigated in accordance to the company’s complaints procedure; access to the payment method of the debtor’s choice; general and specific counselling; extended office hours 8.00am-6.00pm Monday to Friday.

Our objective is to secure payment by means of a dialogue with the individual, employing an ethical, courteous and polite approach throughout.